Associate Account Strategist, Global Customer Services in Ann Arbor, Michigan For Sale

Associate Account Strategist, Global Customer Services Location:Ann Arbor Team:Sales & Account ManagementApply now This position is based in Ann Arbor, MI.The area: SMB Sales and Operations When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.The role: Associate Account Strategist, Global Customer Services Reach for new revenue-generating heights as a Sales Googler. Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing business grow. You leverage your entrepreneurial drive to target, educate and persuade new customers to embrace Google's latest advertising products and technologies. Using your influencing and relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, understand the details of individual campaigns and persistently explore and uncover the business needs of your key clients. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users. As an SMB Services professional at Google, you**??ll work with a wide variety of SMB advertisers delivering the optimal advertising solution for each customer. Your entrepreneurial drive and expert product knowledge will enable SMB advertisers to expand their businesses with Google's latest advertising products and solutions. Your understanding of online media and your commercial acumen shape how new and existing businesses grow. To our customers, you are the face of Google. You listen to our customers**?? needs, understand the details of individual campaigns, resolve their questions and explore and uncover business opportunities. You set the vision and the strategy for how our customers**?? products and services reach thousands or millions of users. You partner with a highly engaged team and bring creativity to grow and transform the business. Work is done in a structured environment, which emphasizes productivity, quality and CSAT targets. The Google Business Associate Program: Supplementing your core role, you**??ll participate in a two year developmental program which offers world-class training, equipping you with the business, analytical and leadership skills needed to be successful at Google. At the end of the program, you**??ll have a deep understanding of our products and customers - the real foundation of Google. Responsibilities: * Manage customer inquiries by phone, email, and/or live chat. * Provide strategic advice and help solve technical issues by working closely in a consultative role with key clients. * Prioritize and deliver outstanding customer service experience to Google's advertisers, publishers, and/or users. * Collaborate with Specialists, Engineers, and Product team members on new feature development. * Implement creative ways to improve our customer relationships and increase revenue by upselling and promoting other Google products. Minimum qualifications: * BA/BS degree (In lieu of degree, 4 years relevant work experience). Preferred qualifications: * Proven ability to manage multiple projects at a time while paying strict attention to detail. * Previous experience or internships in sales, customer support, account management, marketing or consulting. * Demonstrated experience troubleshooting or resolving customers queries. * Demonstrated capacity to lead and/or motivate others around you. * Excellent written and communication skills.